Our commitment to customer satisfaction and transparent refund procedures.
At SB Tech Solution ("we", "us", or "our"), we strive to provide exceptional service and value to our customers. If you're not completely satisfied with our services, we have established a clear refund policy to address your concerns.
Our refund policy is designed to be fair and transparent, ensuring you understand your rights and our procedures. Last updated: July 22, 2025.
Different services may have specific refund policies. Here are the details for each service category:
Full refund if issue cannot be identified
90% refund if not fully resolved
80% refund if performance doesn't improve
Full refund if part fails within 30 days
When we replace hardware components, the warranty period for those parts begins from the date of installation. If a replaced part fails within the warranty period, we will replace it again at no additional cost.
Our standard refund processing timeframes are as follows:
Refund requests are typically processed within 3 business days of receipt. You'll receive email confirmation once your refund is processed. Complex cases may require additional review time.
In certain circumstances, we may offer partial refunds based on the work completed:
Refund based on percentage of work completed
50% refund if no repair was attempted
Refund based on issues not resolved
For certain services, a restocking fee of up to 15% may apply to cover administrative costs. This is typically applied to hardware components that have been removed from packaging.
For subscription-based or recurring services, our refund policy includes:
Pro-rated refund for unused portion
Full refund within 14 days, pro-rated thereafter
Full refund if cancelled before service begins
For subscription services set to auto-renew, you must cancel at least 7 days before the renewal date to receive a full refund for the upcoming period.
Special considerations apply to emergency and on-site services:
50% refund if issue not resolved
Travel fees non-refundable, service fees refundable
Full refund if not performed as agreed
For on-site services, travel fees are non-refundable as they cover our technician's time and expenses to reach your location. Service fees may be refundable based on our standard policies.
Special refund policies apply to data recovery and remote services:
Assessment fee refundable if no recovery possible
Full refund if unable to connect or resolve issue
Pro-rated based on functionality achieved
For data recovery services, we strongly recommend backing up your data before any recovery attempt. We are not liable for any data loss that occurs during the recovery process, even with our best efforts.
For software-related services, our refund policy includes:
Full refund if software incompatible or crashes
30-day money-back guarantee on all security software
Full refund if system instability persists
For software that requires licensing, refund eligibility may be affected by the vendor's refund policy. We will assist in obtaining vendor refunds where possible.
This refund policy does not affect your statutory rights as a consumer. In jurisdictions where consumer protection laws provide greater benefits than this policy, those laws will apply.
For legal advice regarding your specific situation, please consult with a qualified legal professional. This policy does not constitute legal advice.
If you have any questions about our refund policy or wish to request a refund, please contact us at:
Last Updated: July 22, 2025